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Trading Terms & Conditions
Orders placed before 12:00pm will be sent to the warehouse the same business day. These orders normally ship the SAME day.
Orders placed after 12:00pm will be sent to the warehouse the same business day. These orders normally ship the NEXT business day.
Orders leave the warehouse within 24 hours of processing during business days. There are no shipments made during weekends or holidays.
Orders placed between the 25th and the 3rd of the following month may experience delays in shipment due to backlog of orders at HERBALIFE's distribution centers.
Once your order has been submitted to HERBALIFE's shipping warehouse, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct.
Occasionally, popular items are backordered at the HERBALIFE warehouse. Unfortunately, we are not informed beforehand if an item is on backorder. The backordered item will be shipped separately. Backordered items cannot be cancelled or expedited once the order is sent to the HERBALIFE warehouse.
Order-Ship time is the total time from the moment you place your order to the time you receive your order. This time accounts for several events which in some cases are controllable for us, and others which rely on the external agencies we deal with to get you your order. We cannot make any guarantees on the total shipping time.
We ensure that your order will be placed with HERBALIFE International Inc. within 48 hours of the payment received.
HERBALIFE International Inc. has an official policy of 24-48 hour shipment processing time.
30 Day Money Back Guarantee
HERBALIFE REFUND POLICY: Herbalife offers an exchange or full refund on all its products. Simply return the unused portion in the original container to the distributor named above within 30 days of the date of delivery, and the distributor will make the refund. This guarantee will not affect your statutory rights as a consumer. Such cancellation will take effect when it is sent by post, email or delivered by hand. Please view the full cancellation policy for your orders by clicking on this link.
